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Subscription Questions

how the Smartass & Sass subscription works

NEW: How do I customize my Big Box Subscription?

Customization is available for all Big Box subscribers starting with the October 2023 box! If you need help upgrading, read this FAQ. Here's how customization works:. New subscribers: if you purchase before the 26th—hang tight; we'll let you know whe

When do subscriptions and gift boxes ship?

Subscriptions ordering cuts off at 12:00 am ET on the 11th of the month and subscriptions ship on the 18th of each month. Shipping Services:

How do I renew my subscription?

Subscriptions renew automatically (unless you purchased a non-renewing gift), so you don't need to do anything!. Renewals happen during the wee morning hours of the 1st, central times. LOG IN TO YOUR ACCOUNT

Can I make changes to my subscription?

Absolutely! You can make changes to your subscription selections anytime!. If you are subscribed month-to-month (i.e. you are charged every month on the 1st) you can make changes at any time. Changes will be reflected upon your NEXT renewal. If you h

How do I make changes to my subscription?

*This will update your shirt size for your next renewal. If you have a 3- or 6-month prepaid subscription, reach out to [email protected] for assistance. **The above instructions apply to subscriptions created through S&S's website. Cratejoy.c

How do I skip a month?

*The steps below are for subscriptions created through S&S's website. Subscriptions created through Cratejoy can be viewed and managed by logging into your cratejoy.com account. **If you have a 3- or 6-month prepaid subscription, we don’t currently h

Can I cancel at any time?

The short answer is "fo sho.". If you are subscribed month-to-month (i.e. you are charged every month on the 1st) you can cancel at any time. If you cancel after your renewal is processed, you will still receive the current  month’s box, but your sub

How do I cancel?

*The steps below are for subscriptions created through S&S's website. Subscriptions created through Cratejoy can be viewed and managed by logging into your cratejoy.com account. (The cancelled subscription will now be listed as Inactive and canceled.

What if I change my mind and want to cancel without receiving any sass at all?

Our subscription boxes are prepaid, so a cancel does not automatically mean a refund. See our Returns & Refunds page for more information. Cancelling your subscription means your account will not renew after the original prepaid order has been fulfil

How do I update my shirt size?

*The steps below are for subscriptions created through S&S's website. Subscriptions created through Cratejoy can be viewed and managed by logging into your cratejoy.com account. *This will update your shirt size for your next renewal. If you have a 3

Does S&S have a loyalty program?

You bet your a** we do! We appreciate the hell out of subscribers and our Loyalty Program is just one of the ways we like to show it. There are multiple ways to earn points to be redeemed for rewards. Click the link below for more info. LOYALTY PROGR

Does S&S have a referral program?

We have referral opportunities for our online Sass Shop via our F*ck My Life Loyalty Program; click below to learn more!. LOYALTY PROGRAM FAQ

Why is my renewal more expensive than last time?

On October Smartass & Sass applied a small price increase to all subscription products and included shipping in the price (no more surprises at the checkout!) CLICK HERE to learn more. As Smartass & Sass grows, certain states will require sales tax o

How much does shipping cost?

NOTE: includes APO addresses. United States (includes APO). Subscriptions: free shipping!. Shop order shipping rates vary and are calculated by weight based on location. NOTE: international subscribers get approx. 50% off shipping rates, and it inclu