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Smartass & Sass FAQ

<p id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(61, 66, 70); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">*The steps below are for subscriptions created through S&amp;S&apos;s website. Subscriptions created through Cratejoy can be viewed and managed by logging into your cratejoy.com account.&#xA0;</p><ul><li dir="ltr" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(61, 66, 70);">Login to your subscription from our website:<a href="https://smartassandsass.com/account/login" style="box-sizing: border-box; text-decoration: none; background-color: transparent; transition: color 0.2s ease 0s, opacity 0.2s ease 0s; color: rgb(33, 133, 143); opacity: 1;"> CLICK HERE TO LOGIN</a></li><li dir="ltr" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(61, 66, 70);">Click Subscriptions</li><li dir="ltr" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(61, 66, 70);">Click Subscriptions (again!)</li><li dir="ltr" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(61, 66, 70);">Click on the Active Subscription you&#x2019;d like to edit</li><li dir="ltr" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(61, 66, 70);">To adjust your shirt size, click Variant*</li></ul><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(61, 66, 70); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0; *This will update your shirt size for your next renewal. If you have a 3- or 6-month prepaid subscription, shirt sizes cannot be changed until your next renewal.&#xA0;</p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(61, 66, 70); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">**Currently 3 or 6 month subscribers are unable to change their site from their customer dashboard. Please reach out to customer service for assistance.&#xA0;</p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(61, 66, 70); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">It is possible to exchange your shirt for a better size. Contact customer service at&#xA0;<a href="mailto:info@smartassandsass.com" style="box-sizing: border-box; text-decoration: none; background-color: transparent; transition: color 0.2s ease 0s, opacity 0.2s ease 0s; color: rgb(33, 133, 143); opacity: 1;">info@smartassandsass.com</a> for assistance.</p>

*The steps below are for subscriptions created through S&S's website. Subscriptions created through Cratejoy can be viewed and managed by logging into your cratejoy.com account. *This will update your shirt size for your next renewal. If you have a 3

How do I update my shirt size?

Subscription Questions

Why can't I customize my Big Box anymore?

Why did my Shirt or Small Box subscription get canceled?

When do subscriptions and gift boxes ship?

How do I renew my subscription?

Can I make changes to my subscription?

How do I make changes to my subscription?

How do I skip a month?

Can I cancel at any time?

How do I cancel?

What if I change my mind and want to cancel without receiving any sass at all?

Does S&S have a loyalty program?

Does S&S have a referral program?

Why is my renewal more expensive than last time?

How much does shipping cost?

I can't log in to my account!

How do I update my account/login information?

How do I change my shipping address?

How do I change/update my payment information?

How do I make changes to my subscription choices?

Account Questions

What shirt sizes are available?

What will I receive in my subscription box?

How do you find brands and products?

Product Questions

When and how do subscriptions and gift boxes ship?

When do shop orders ship?

Does S&S ship internationally?

Do international customs fees apply?

Shipping Questions

What if an item arrives damaged?

What if my shipment was missing an item?

Does S&S offer refunds?

How do I contact Smartass & Sass?

When can I contact Customer Service?

Can I provide feedback/reviews?

Can I exchange my shirt size?

Customer Service Questions

Is there a gift message I can email or print?

Can I personalize my gift?

Does Smartass & Sass have gift cards?

Gift Questions

How, specifically, can I earn f*cks?

How do I cash in my f*cks for $$$?

Can F*cks (loyalty points) be combined with a discount code?

Do F*cks expire?

When will my F*cks be added to my account?

Will I receive F*cks from any orders I placed before setting up my account?

When do I receive my birthday F*cks?

Why do I get the error "Oops! Something went wrong" when trying to refer a sassy friend?

Can I use my rewards on subscriptions?

Loyalty/Referral Program Questions

How do I update my shirt size?Updated a year ago