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Smartass & Sass FAQ

<span id="isPasted" style="box-sizing: border-box; color: rgb(61, 66, 70); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Poppins, sans-serif; font-size: 14px;">If an item or your box arrives missing an item or items, please send us an email at&#xA0;<a href="mailto:info@smartassandsass.com?subject=Damaged%20or%20missing%20item" style="box-sizing: border-box; text-decoration: underline; background-color: rgb(255, 255, 255); transition: color 150ms ease 0s; color: rgb(234, 126, 126); opacity: 1; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; touch-action: auto; font-family: Poppins, sans-serif; font-size: 16px;">info@smartassandsass.com</a><span style="box-sizing: border-box; color: rgb(61, 66, 70); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Poppins, sans-serif; font-size: 14px;">. We&apos;ll help get a replacement handled ASAP.

If an item or your box arrives missing an item or items, please send us an email at info@smartassandsass.com. We'll help get a replacement handled ASAP.

What if my shipment was missing an item?

Customer Service Questions

Why can't I customize my Big Box anymore?

Why did my Shirt or Small Box subscription get canceled?

When do subscriptions and gift boxes ship?

How do I renew my subscription?

Can I make changes to my subscription?

How do I make changes to my subscription?

How do I skip a month?

Can I cancel at any time?

How do I cancel?

What if I change my mind and want to cancel without receiving any sass at all?

How do I update my shirt size?

Does S&S have a loyalty program?

Does S&S have a referral program?

Why is my renewal more expensive than last time?

How much does shipping cost?

Subscription Questions

I can't log in to my account!

How do I update my account/login information?

How do I change my shipping address?

How do I change/update my payment information?

How do I make changes to my subscription choices?

Account Questions

What shirt sizes are available?

What will I receive in my subscription box?

How do you find brands and products?

Product Questions

When and how do subscriptions and gift boxes ship?

When do shop orders ship?

Does S&S ship internationally?

Do international customs fees apply?

Shipping Questions

What if an item arrives damaged?

Does S&S offer refunds?

How do I contact Smartass & Sass?

When can I contact Customer Service?

Can I provide feedback/reviews?

Can I exchange my shirt size?

Is there a gift message I can email or print?

Can I personalize my gift?

Does Smartass & Sass have gift cards?

Gift Questions

How, specifically, can I earn f*cks?

How do I cash in my f*cks for $$$?

Can F*cks (loyalty points) be combined with a discount code?

Do F*cks expire?

When will my F*cks be added to my account?

Will I receive F*cks from any orders I placed before setting up my account?

When do I receive my birthday F*cks?

Why do I get the error "Oops! Something went wrong" when trying to refer a sassy friend?

Can I use my rewards on subscriptions?

Loyalty/Referral Program Questions

What if my shipment was missing an item?Updated a year ago