Smartass & Sass FAQ logo
Smartass & Sass FAQ logo

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Customer Service Questions

info on how to reach us and what our policies are

What if an item arrives damaged?

If a product is defective or if something is missing or damaged, you may return it within 30 days of receiving it and we will send you a new item or credit your account. When returning product(s), it is your responsibility to take reasonable care to

What if my shipment was missing an item?

If an item or your box arrives missing an item or items, please send us an email at [email protected]. We'll help get a replacement handled ASAP.

Does S&S offer refunds?

All subscription sales are final, with the exception of damaged or missing items, unless an item arrives damaged (click here for instructions on how to contact us for damages.) Note: If you have purchased a long-term subscription (3-6 months) and can

How do I contact Smartass & Sass?

The best way to get ahold of us is by going to our contact page or my emailing us at [email protected]. You can also reach out via Facebook Messenger. Whatever method you choose, we usually respond within one business day unless we're wicked b

When can I contact Customer Service?

You can reach out to us anytime!. Our amazeballs customer service team usually replies within one business day, but sometimes we get hella busy. If you don't receive a response within 3 business days, please feel free to reach back out!. Please keep

Can I provide feedback/reviews?

We love hearing what our subscribers think! You can leave reviews for other sassy ladies on CRATEJOY or FACEBOOK (links below). You can also provide feedback directly to S&S by sending us a good-old-fashioned email. REVIEW US ON CRATEJOYREVIEW US ON

Can I exchange my shirt size?

We may be able to exchange your shirt size, pending availability. For size exchanges, customers are responsible for return shipping fees. To ask about swapping a shirt size, email us at [email protected].