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Smartass & Sass FAQ

<p id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(61, 66, 70); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Smartass &amp; Sass upgraded to a new subscription management system on March 1st, 2022. If you are having trouble logging into your account, it is most likely due to one of the scenarios below:<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(61, 66, 70); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">1) You are subscribed through Cratejoy. Please log into your&#xA0;<a href="https://cratejoy.com" style="box-sizing: border-box; text-decoration: none; background-color: transparent; transition: color 0.2s ease 0s, opacity 0.2s ease 0s; color: rgb(33, 133, 143); opacity: 1;">cratejoy.com</a> account to view/manage your subscriptions.&#xA0;<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(61, 66, 70); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">2) You are logging in with the wrong credentials. Previously S&amp;S&apos;s subscriptions and Sass Shop logins were separate from each other and could be different. <a href="https://smartassandsass.com/account/login" style="box-sizing: border-box; text-decoration: none; background-color: transparent; transition: color 0.2s ease 0s, opacity 0.2s ease 0s; color: rgb(33, 133, 143); opacity: 1;">Login</a> with your Sass Shop/FML loyalty account, which may be different credentials than you used to set up your subscription originally.<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(61, 66, 70); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">3) You do not have a Sass Shop/FML Loyalty account login yet and you need to finish setting up this new login. <a href="https://smartassandsass.com/account/register" style="box-sizing: border-box; text-decoration: none; background-color: transparent; transition: color 0.2s ease 0s, opacity 0.2s ease 0s; color: rgb(33, 133, 143); opacity: 1;" title="finish setting up new account">Click here</a> to finish setting up your login to the new dashboard. Be sure to use the email address associated with your subscription.<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(61, 66, 70); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Still having trouble? Contact customer service at&#xA0;<a href="mailto:info@smartassandsass.com" style="box-sizing: border-box; text-decoration: none; background-color: transparent; transition: color 0.2s ease 0s, opacity 0.2s ease 0s; color: rgb(33, 133, 143); opacity: 1;">info@smartassandsass.com</a>

Smartass & Sass upgraded to a new subscription management system on March 1st, 2022. If you are having trouble logging into your account, it is most likely due to one of the scenarios below:. 1) You are subscribed through Cratejoy. Please log into yo

I can't log in to my account!

Account Questions

Why can't I customize my Big Box anymore?

Why did my Shirt or Small Box subscription get canceled?

When do subscriptions and gift boxes ship?

How do I renew my subscription?

Can I make changes to my subscription?

How do I make changes to my subscription?

How do I skip a month?

Can I cancel at any time?

How do I cancel?

What if I change my mind and want to cancel without receiving any sass at all?

How do I update my shirt size?

Does S&S have a loyalty program?

Does S&S have a referral program?

Why is my renewal more expensive than last time?

How much does shipping cost?

Subscription Questions

How do I update my account/login information?

How do I change my shipping address?

How do I change/update my payment information?

How do I make changes to my subscription choices?

What shirt sizes are available?

What will I receive in my subscription box?

How do you find brands and products?

Product Questions

When and how do subscriptions and gift boxes ship?

When do shop orders ship?

Does S&S ship internationally?

Do international customs fees apply?

Shipping Questions

What if an item arrives damaged?

What if my shipment was missing an item?

Does S&S offer refunds?

How do I contact Smartass & Sass?

When can I contact Customer Service?

Can I provide feedback/reviews?

Can I exchange my shirt size?

Customer Service Questions

Is there a gift message I can email or print?

Can I personalize my gift?

Does Smartass & Sass have gift cards?

Gift Questions

How, specifically, can I earn f*cks?

How do I cash in my f*cks for $$$?

Can F*cks (loyalty points) be combined with a discount code?

Do F*cks expire?

When will my F*cks be added to my account?

Will I receive F*cks from any orders I placed before setting up my account?

When do I receive my birthday F*cks?

Why do I get the error "Oops! Something went wrong" when trying to refer a sassy friend?

Can I use my rewards on subscriptions?

Loyalty/Referral Program Questions

I can't log in to my account!Updated a year ago