Smartass & Sass FAQ logo
Smartass & Sass FAQ logo

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Account Questions

answers about your account or login

I can't log in to my account!

Smartass & Sass upgraded to a new subscription management system on March 1st, 2022. If you are having trouble logging into your account, it is most likely due to one of the scenarios below:. 1) You are subscribed through Cratejoy. Please log into yo

How do I update my account/login information?

*The steps below are for subscriptions created through S&S's website. Subscriptions created through Cratejoy can be viewed and managed by logging into your cratejoy.com account. NOTE: this is NOT where to update your subscription address. See the nex

How do I change my shipping address?

*The steps below are for subscriptions created through S&S's website. Subscriptions created through Cratejoy can be viewed and managed by logging into your cratejoy.com account. DO NOT UPDATE YOUR ADDRESS UNDER PROFILE IN THE ACCOUNT DASHBOARD. YOU M

How do I change/update my payment information?

*The steps below are for subscriptions created through S&S's website. Subscriptions created through Cratejoy can be viewed and managed by logging into your cratejoy.com account. Steps on how to change your payment information are listed below. Once y

How do I make changes to my subscription choices?

*This will update your shirt size for your next renewal. If you have a prepaid subscription, reach out to [email protected] for assistance.