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Smartass & Sass FAQ

<span id="isPasted" style="color: rgb(61, 66, 70); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Birthday f*cks are added to your account on your special day. If you entered the anniversary of your birth within 30 days of celebrating, your first gift will be granted after your next trip around the sun (aka, next year.)We aren&apos;t mind readers though, so make you enter your birthdate in your account or no birthday f*cks for you!<a href="https://smartassandsass.com/pages/fml-rewards" rel="noopener noreferrer" target="_blank">LOG INTO YOUR FML ACCOUNT</a>

Birthday f*cks are added to your account on your special day. If you entered the anniversary of your birth within 30 days of celebrating, your first gift will be granted after your next trip around the sun (aka, next year.). We aren't mind readers th

When do I receive my birthday F*cks?

Loyalty/Referral Program Questions

Why can't I customize my Big Box anymore?

Why did my Shirt or Small Box subscription get canceled?

When do subscriptions and gift boxes ship?

How do I renew my subscription?

Can I make changes to my subscription?

How do I make changes to my subscription?

How do I skip a month?

Can I cancel at any time?

How do I cancel?

What if I change my mind and want to cancel without receiving any sass at all?

How do I update my shirt size?

Does S&S have a loyalty program?

Does S&S have a referral program?

Why is my renewal more expensive than last time?

How much does shipping cost?

Subscription Questions

I can't log in to my account!

How do I update my account/login information?

How do I change my shipping address?

How do I change/update my payment information?

How do I make changes to my subscription choices?

Account Questions

What shirt sizes are available?

What will I receive in my subscription box?

How do you find brands and products?

Product Questions

When and how do subscriptions and gift boxes ship?

When do shop orders ship?

Does S&S ship internationally?

Do international customs fees apply?

Shipping Questions

What if an item arrives damaged?

What if my shipment was missing an item?

Does S&S offer refunds?

How do I contact Smartass & Sass?

When can I contact Customer Service?

Can I provide feedback/reviews?

Can I exchange my shirt size?

Customer Service Questions

Is there a gift message I can email or print?

Can I personalize my gift?

Does Smartass & Sass have gift cards?

Gift Questions

How, specifically, can I earn f*cks?

How do I cash in my f*cks for $$$?

Can F*cks (loyalty points) be combined with a discount code?

Do F*cks expire?

When will my F*cks be added to my account?

Will I receive F*cks from any orders I placed before setting up my account?

Why do I get the error "Oops! Something went wrong" when trying to refer a sassy friend?

Can I use my rewards on subscriptions?

When do I receive my birthday F*cks?Updated a day ago