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Smartass & Sass FAQ

<p id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(61, 66, 70); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We do! We currently ship internationally to: Canada, Mexico, Australia, and The United Kingdom.</p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(61, 66, 70); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p><h3 id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0.5rem; font-weight: var(--header-font-weight); line-height: 1.2; font-size: 1.75rem; display: block; font-family: var(--header-font-stack); font-style: normal; text-transform: none; letter-spacing: var(--header-letter-spacing); color: rgb(61, 66, 70); font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: left; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong>Shop Orders</strong></h3><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(61, 66, 70); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">NOTE: your shipping cost includes ALL expected customs fees.</p><p id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(61, 66, 70); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Shop order shipping rates vary and are calculated by weight based on location.</p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(61, 66, 70); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p><h3 id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0.5rem; font-weight: var(--header-font-weight); line-height: 1.2; font-size: 1.75rem; display: block; font-family: var(--header-font-stack); font-style: normal; text-transform: none; letter-spacing: var(--header-letter-spacing); color: rgb(61, 66, 70); font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: left; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong>Subscription Orders</strong></h3><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(61, 66, 70); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">NOTE: international subscribers get approx. 50% off shipping rates, and it includes ALL expected customs fees.</p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(61, 66, 70); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Shirt subscription: approx. $4.95 / shipment&#xA0;</p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(61, 66, 70); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Box or Big Box subscription: approx. $15.95 / shipment&#xA0;</p>

We do! We currently ship internationally to: Canada, Mexico, Australia, and The United Kingdom. NOTE: your shipping cost includes ALL expected customs fees. Shop order shipping rates vary and are calculated by weight based on location. NOTE: internat

Does S&S ship internationally?

Shipping Questions

Why can't I customize my Big Box anymore?

Why did my Shirt or Small Box subscription get canceled?

When do subscriptions and gift boxes ship?

How do I renew my subscription?

Can I make changes to my subscription?

How do I make changes to my subscription?

How do I skip a month?

Can I cancel at any time?

How do I cancel?

What if I change my mind and want to cancel without receiving any sass at all?

How do I update my shirt size?

Does S&S have a loyalty program?

Does S&S have a referral program?

Why is my renewal more expensive than last time?

How much does shipping cost?

Subscription Questions

I can't log in to my account!

How do I update my account/login information?

How do I change my shipping address?

How do I change/update my payment information?

How do I make changes to my subscription choices?

Account Questions

What shirt sizes are available?

What will I receive in my subscription box?

How do you find brands and products?

Product Questions

When and how do subscriptions and gift boxes ship?

When do shop orders ship?

Do international customs fees apply?

What if an item arrives damaged?

What if my shipment was missing an item?

Does S&S offer refunds?

How do I contact Smartass & Sass?

When can I contact Customer Service?

Can I provide feedback/reviews?

Can I exchange my shirt size?

Customer Service Questions

Is there a gift message I can email or print?

Can I personalize my gift?

Does Smartass & Sass have gift cards?

Gift Questions

How, specifically, can I earn f*cks?

How do I cash in my f*cks for $$$?

Can F*cks (loyalty points) be combined with a discount code?

Do F*cks expire?

When will my F*cks be added to my account?

Will I receive F*cks from any orders I placed before setting up my account?

When do I receive my birthday F*cks?

Why do I get the error "Oops! Something went wrong" when trying to refer a sassy friend?

Can I use my rewards on subscriptions?

Loyalty/Referral Program Questions

Shop Orders

Subscription Orders

Does S&S ship internationally?Updated 5 months ago

Shop Orders

Subscription Orders